Find support for your Videotron services and products

Looking for information or a solution to a problem? Quickly find helpful information right here!

You voted Videotron #1 for the recommendation of appropriate products or services to meet your needs.1 Obviously, we get you.

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My Account

View and manage your Helix billing and services.

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My Account support

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Customer Centre

Track your usage, view and manage your billing and non-Helix services.

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Customer Centre support

Discover more sections of our Support

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Legal

Discover the legal information concerning the regulations, terms, and conditions surrounding our Internet, Television, Mobility, Helix, and Home Phone services.

View the Legal section

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Accessibility

Find out what accessibility options are available to you if you have physical or cognitive impairments, or hearing, vision, or speech impairments.

How to manage accessibility options

Helix Parental Control

Enable Parental Control on your Wi-Fi network and TV to ensure safe and appropriate entertainment for younger children.

How to enable Helix Fi Parental Control

How to enable Helix TV Parental Control

Frequently asked questions about support

I can’t log in or one of my devices won’t connect:

Connect a device to the Helix Wi-Fi

Connect a device to another Wi-Fi

I don’t have an Internet connection at home:

Troubleshooting non-functional Internet

Voicemail on my mobile:

First use

Reset your PIN

Home Phone Voicemail:

First use

Reset your PIN

Instructions for self-installation:

Helix Fi gateway

Helix TV terminal

Wi-Fi pods

Have more questions?

Are you a Videotron Business customer?

Consult the Business Support specialized for businesses and find help and solutions adapted to your needs and issues.

1According to the CRTC Sales Practices Review - 2022 Secret Shopper Project Detailed Findings Report, dated March 23, 2022.