Support for the installation of your equipment

Discover the different ways to install your Videotron equipment.

Frequently asked questions about the installation of Videotron equipment

During the installation, the technician sets up the equipment to ensure optimal performance and give you the best Helix experience possible. We don’t recommend changing anything after the installation.

However, if you need to move your Helix Fi terminal, here's how to reconnect it in order to respect your initial installation type :

With a coaxial cable

  1. Firmly screw one end of the coaxial cable provided into the wall socket and the other end into the gateway.
  2. Plug the power cord into the back of the gateway and into a power outlet that isn’t controlled by a dimmer or wall switch.
installation borne XB7

With an Ethernet cable linked to an optical unit

  1. Connect the Ethernet cable linked to the Videotron optical unit to the Ethernet port 4 of the gateway.
  2. Plug the power cord into the back of the gateway and into a power outlet that isn’t controlled by a dimmer or wall switch.
connexion borne ethernet

Contact us as soon as possible to schedule a new appointment.

During a connection appointment, the technician connects your home to the Videotron network and makes sure that the interior cabling is properly installed and functional, so that you can self-install your Helix equipment with ease.

This appointment is necessary if your home has never been connected to the Videotron network or if the connection is too old and needs to be checked.

You need to reset your Helix TV terminal to its original settings only if you bought it second-hand from someone who didn’t reset it.

See how to reset the Helix TV terminal

LEARN MORE:

Getting started with Helix TV

Learn more about how the Helix TV interface works so you can get the most out of your new entertainment mode.

GUIDE DE HELIX TV START-UP GUIDE